Politique de protection des données

Privacy Policy

Gold & Crystal Game

Last updated: March 2026

1. Introduction

UNSOLVED, a company incorporated under French law and located at 1 rue Marguerin, 75014 Paris, France (“UNSOLVED”, “we”), operates this website (the “Site”).

As part of your use of the Site and participation in the Gold & Crystal game (the “Game”), we may collect and process personal information about you.

This Privacy Policy explains how your personal information is collected, used, and protected.

It complies with applicable Canadian laws, including:

  • the Personal Information Protection and Electronic Documents Act (PIPEDA)
  • applicable provincial laws, including Quebec Law 25

2. Personal Information Collected and Purposes

We only collect information necessary for the following purposes:

Game Management

Purpose:

  • registration
  • game administration
  • awarding the prize

Legal basis:

  • contract performance
  • consent

Data collected:

  • name
  • email
  • postal address
  • identity documents (winner verification only)

Retention:

  • 5 years

Orders and Purchases

Legal basis:

  • contract performance

Data collected:

  • identity
  • email
  • phone number
  • address
  • payment details

Retention:

  • 5 years

Note:
We do not store payment details.

Communication and Promotion

Legal basis:

  • consent

Data:

  • name
  • image

Customer Support

Purpose:

  • respond to inquiries

Legal basis:

  • legitimate interest

Newsletter

Retention:

  • up to 3 years

Analytics and Website Improvement

We use cookies and analytics tools to improve the Site.

3. Data Source

Data is collected directly from you.

4. Data Sharing

We may share data with:

  • internal staff
  • service providers
  • payment providers
  • delivery companies
  • legal advisors
  • authorities when required

5. International Transfers

Your data may be transferred outside Canada (notably to Europe).

We ensure appropriate safeguards are in place.

6. Cookies

We use cookies for:

  • essential functionality
  • analytics
  • advertising

You can manage your preferences at any time.

7. Your Rights

Under Canadian law, you have the right to:

  • access your data
  • correct your data
  • withdraw consent
  • request deletion where applicable

Additional rights may apply depending on your province (e.g., Quebec Law 25).

8. Contact

📧 contact@unsolvedhunts.com