Conditions générales de vente

Terms and Conditions of Sale

Gold & Crystal Website

Last updated: March 2026

1. Purpose

These Terms and Conditions govern the sale of products offered by UNSOLVED on the Gold & Crystal website (the “Site”).

By placing an order, you agree to these Terms.

2. Seller Information

UNSOLVED
Registered in France
1 rue Marguerin, 75014 Paris

Email: contact@unsolvedhunts.com

3. Products

Products include:

  • Gold & Crystal game boxes
  • accessories
  • special editions

Descriptions are accurate but images are illustrative.

Products are subject to availability.

4. Pricing

Prices may be displayed in Canadian dollars (CAD) or other currencies.

Taxes are included where required.

Shipping costs are added at checkout.

Prices may change at any time.

5. Orders

Order steps:

  • product selection
  • checkout
  • information entry
  • acceptance of Terms
  • payment

Order confirmation creates a binding agreement.

6. Payment

Payment is due immediately.

Accepted methods include:

  • credit card
  • PayPal

Payments are processed securely by third parties.

7. Shipping

Products are shipped to the provided address.

Delivery times are estimates.

UNSOLVED is not responsible for delays outside its control.

Customs duties may apply and are the responsibility of the buyer.

8. Returns

You have 30 days to return a product.

Conditions:

  • unused
  • complete
  • original packaging

Return costs are the buyer’s responsibility unless defective.

Refunds are processed within a reasonable time.

9. Warranty

Products benefit from applicable legal warranties.

10. Liability

UNSOLVED is not liable for:

  • misuse
  • improper use
  • force majeure events

11. Intellectual Property

All content remains the property of UNSOLVED.

Unauthorized use is prohibited.

12. Personal Data

Data is processed in accordance with applicable Canadian laws and our Privacy Policy.

13. Changes

We may update these Terms at any time.

14. Governing Law

These Terms are governed by the laws of the consumer’s province and applicable Canadian federal laws.

Disputes will first be handled amicably.